Personal Call Manager is a web based tool that employees access from the Internet. This tool enables employees to use their computer mouse to:

• Dial, Answer, Transfer or place calls on Hold
• Activate Call forwarding, Remote Office and Do Not Disturb
• Access Call Logs, Personal and Group call directories with click to call capability

For those businesses that like a little more control of their features, MyAccount Web Portal lets you assign an administrator who can dynamically:

• Update Auto Attendant recordings
• Change Hunt Group settings
• Manage employee access

For those who prefer to manage their features using the telephone or do not have immediate access to a computer,  the voice portal is an interactive voice application to remotely activate or deactivate features. Simply dial the Voice Portal number and follow the prompts to update:

• Personal Status Profile (In office, Out of Office, Busy, or Unavailable)
• Call Forwarding Options
• Manage employee access

Cox Business VoiceManager feature packages are designed so that you can select the package that best fits each employee. Choose from the following packages:
 
Basic: Entry Level package with basic features found on most telephone systems. Give your employees all the features they are used to with the ability to manage them through one of the VoiceManager tools. This package works great for conference rooms and common areas. This is a low cost alternative for employees who have minimal inbound and outbound call needs. 

Feature Highlight: Caller ID, Call Forward and 8 speed dial numbers

Complete: This Package has a full suite of features designed for Department Leaders and Administrators with features for a higher level of security and access. In addition to VoiceManager Basic, Complete includes features that support inbound and outbound call teams, such as sales and support. Complete suits employees with a higher call volume requirement. 

Feature Highlight: Instant Call Group, Priority Ringing, Call Park and Call Pickup