Cox Business Email Enhancements FAQs
Last Updated: Fri, 22 Apr 2011 > Related Articles
All you need to know about Cox Business Email Enhancements.
If you have any questions about Cox Business Email Enhancements or on any of our other services, contact us directly at 1-866-272-5777 or email us here.
What is the new URL for Cox Business Email?
https://email.coxbusiness.com Please update any favorites/bookmarks in your Internet Web Browser.
Will the old URL, http://webmail.coxmail.com, continue to work?
For a limited time, Cox Business will redirect customers who use the old URL to the new url.
Frequently Asked Questions about Cox Business Email Enhancements
Our Cox Business Email is being upgraded to include these new features:
- An easy to use web interface
- The ability to block email addresses/domains
- Accessibility from a mobile device
- Drag and Drop Message functionality
- Improved Security with stronger password requirements
Cox Business Email enhancements are provided at no cost to you.
The enhancements are automatic for all Cox Business customers with Cox Business Email mail boxes, including Cox Business Internet, Cox Business Internet Home Office, Cox Optical Internet and Cox Web Hosting customers.
At Cox Business, we strive to continually enhance our product and service offerings to our customers. Cox Business is upgrading our Email platform, Cox Business Email, to ensure we continue to offer industry leading products to our customers.
Cox Business Email is the new name for our email web interface. CoxMail is the old name.
No, you still have 2 GB of storage per email mail box and a 30 MB maximum message size.
You may not be able to send/receive email during the time the enhancements are implemented, but the implementation is occurring during nighttime hours.
In addition to the current Spamblocker options, you now have options to block all messages from e-mail addresses or domains you specify. You can choose to have all the blocked messages automatically deleted, or sent to your spam folder.
No, you still have three options to choose from:
- Delete incoming junk mail automatically
- Move junk mail to the WebMail Spam folder for later review
- Tag junk email with -- Spam – in the subject line and deliver to your Inbox (this is the default setting)
Your user name (ID) will not change. Your password will not change as long as it meets the stronger password requirements. If your password does not meet the new password requirements, you will be asked to change your password upon initial login to the new email system.
Please go to Cox Business Email login URL (https://email.coxbusiness.com) and click on the link "Need Help Signing In?"
If you have contacts (addresses) and folders stored on the old email system they will be moved automatically during the enhancement implementation.
These enhancements are for the Cox Business Email web interface only. Your client settings will not change.
Cox Business Email currently works with:
- Microsoft Internet Explorer 6,7,8
- Mozilla Firefox 3.0, 3.5, 3.6
- Apple Safari 3.x, 4.x, 5.x
Cox Business Email runs on Adobe Flash. You will need Adobe Flash Player version 9.x or later. Go to www.adobe.com to download the later version of Adobe Flash Player.
Set Up instructions are provided at http://support.coxbusiness.com, click on Data Support, and then click on Email.
To purchase more Cox Business Email mail boxes please call Cox Business at 1-866-456-9944.
Go to https://control.coxmail.com to access the Customer Control Panel.
Go to support.coxbusiness.com, under Data Support, then under Email, and download the Cox Business Internet Users Guide for complete Cox Business Email features descriptions.
IMAP stands for Internet Message Access Protocol. It is an Internet standard language used to receive email. Unlike the most common Internet standard for receiving mail, Post Office Protocol (POP), IMAP is designed to leave a copy of email messages on the server. This allows email messages to be viewed and managed on multiple devices (i.e. laptop, desktop, mobile phone, etc). Secure IMAP simply requires the use of a more secure connection between the device/software and the mail server to enhance security.
No. Secure IMAP is only for email messages.
Secure IMAP allows you to access email from whatever device you want and from remote locations.
Incoming Mail Server: imap.coxmail.com, Port 993
Outgoing Mail Server: smtp.coxmail.com, Port 465
No, customers can continue to use POP for receiving mail.
You can find the instructions on support.coxbusiness.com to set up your mobile device to access Cox Business Email.
Note: Cox Business does not provide support for these devices. The IMAP settings information provided is for reference only. For additional information on setting up these devices, visit the manufacturer’s websites.
SMTP stands for Simple Mail Transfer Protocol. It is an Internet standard language used to send email. SMTP Authentication requires that a user provides a valid username and password to authenticate before the user is allowed to send email.
SMTP Authentication helps to minimize issues sending email using email clients (i.e. Microsoft Outlook) on networks other than Cox. For example, using your laptop in a coffee shop. It helps to ensure email sent from the Cox network is from legitimate customers and not spammers, therefore reducing SPAM.
It is recommended you use SMTP Authentication to send email for the reasons stated above.
Outgoing Mail Server: smtp.coxmail.com, Port 465
You must authenticate with your full firstname.lastname@example.org and email password.
Domain Name email allows you to access your email using a specific domain name (email@example.com) instead of using firstname.lastname@example.org for example. This allows you to brand your email address with your business. With Cox Business Email, you can have at least 10 @coxbusiness.com mail boxes or 10 @yourcompany.com domain name email boxes at no extra charge.
Note: Cox Business can register your selected company Domain Name for an additional charge.