Voice Support
VoiceManager Company Features
Last Updated: Wed, 15 Aug 2012 > Related Articles
Summary
VoiceManager Company Features
Solution
| Getting Started | Business Applications | Personal Features | Company Features | Telephone Guides | Resource Center |
|---|
The array of available VoiceManager Company Features can be selected and customized to meet your firm's needs. VoiceManager provides your operation with full administrative privileges to manage everything from simple call routing to advanced call management.
Company Features
| Resource | Description | Learn More | Learning Tutorial |
|---|---|---|---|
| Most Frequently Used Company Features | |||
| Auto Attendant | Auto Attendant provides your company with an automated and customized tool for routing incoming calls without having to allocate a dedicated resource to that function. |  | View Tutorial |
| Calling Plan - Incoming | Incoming Calling Plan enables businesses to permit or restrict answering types of incoming calls. | | View Tutorial |
| Calling Plan - Outgoing | Outgoing Calling Plans enable businesses to allow or restrict the types of calls that are made. | | View Tutorial |
| Common Phone List | Common Phone List allows you to create and store a list of frequently called contacts that others in the company can access and call. | | |
| Extension Dialing | Extension Dialing allows you to reach any other user within the VoiceManager group by dialing an internal extension. | | |
| Hunting (Directory Number) | Directory Number Hunting is a group feature that routes incoming calls to one or more specific users for answering. If that user is on their phone or away from their desk the call will automatically hunt to a targeted group of users for answering. | | View Tutorial |
| Hunting (Pilot Number) | Pilot Number Hunting is a group feature that routes incoming calls to a specific company telephone to a targeted group of users for answering. | | View Tutorial |
| Schedule | Time Schedule at the Group level enables the administrator to create schedules that can be accessed company-wide by anyone with features that use a scheduling option. | | |
| Series Completion | Series Completion is a company feature that automatically moves callers to the next available line in the hunt group if the first line is busy. | | View Tutorial |
| Voice Portal | Voice Portal provides the Administrator with the ability to access VoiceManager remotely from any telephone number, then record and upload a new greeting for their Auto Attendant service. | | |
| All Other Company Features | |||
| Account Codes | Account Codes used with Cox Smart Billing service provide your company with a monthly summary of toll calling based on the Account Code used for each call. | | View Tutorial |
| Authorization Codes | Authorization Codes used with Cox Smart Billing service provides your company with a monthly summary of toll calling based on the Account Code used for each call. | | View Tutorial |
| Call Park | Call Park enables you to answer a call and park it (place it on hold) so a party at another extension can retrieve it. | | |
| Call Pickup Group | Call Pickup enables you to set up groups of users that can answer each other’s line from any phone in the group. | | View Tutorial |
| Custom Ringback Group | Custom Ringback Group enables all callers to hear a media file when they call any company number. | | |
| Instant Group Call | Instant Group Call immediately establishes a conference call with a pre-determined list of telephone numbers by dialing an extension number. | | |
| Music On Hold | Music on Hold enables a company to provide music or messaging when callers are placed on hold. | | |
| Smart Bill | Cox SmartBill Connect enables you to develop charts, graphs and customized reporting to track how and when your business uses the telephone services you receive from Cox Business. | | |
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