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Setting Up Call Pickup

Last Updated: Tue, 09 Jul 2013 > Related Articles

Summary

Learn how to configure Call Pickup in VoiceManager.

Solution

The instructions on this page are specific to the new VoiceManager portal. If you have not opted-in to this trial, you may find support for the previous version of VoiceManager at the VoiceManager Learning Center.



Call Pickup enables answering any line ringing within a Call Pickup Group. It is available with
the VoiceManager Anywhere package and IP Centrex service.

Use the steps below to configure Call Pickup

2

Enter your User ID and Password to log in to VoiceManager MyAccount, then click the Sign In button.

VM_Login

3

Click the VoiceManager Tools menu in the left navigation bar.

VoiceManager Tools menu

4

Click the Advanced Call Settings tab.

5

Under the Team Calling section, click the Call Pickup link.

6

Click the Add Call Pickup Group link.

7

In the Group Name field, enter a name for those who can answer calls for each other.

8

To add users to a group,  click on names from the Available Users list.

9

Click the Add or Add All button to move one or all to the Assigned Users list.

10

Likewise, click the Remove or Remove All button to remove users from the Assigned Users list and return them to Available Users.

11

To find a user that is not in the Available Users list, click the Search drop down menu.

12

Click either the Last Name or First Name option.

13

Enter the name in the Search field.

14

Click the Find button.

15

Click the Save and Return button.

Result: A message indicates your Call Pickup Group was added. It will now be available in the My Call Pickup Group section.


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