Skip To Menu
Skip To Content
You are here: Business Home > Support > Voice Support > VoiceManager > Setting Up Call Park

Voice Support

Back Print Article

Setting Up Call Park

Last Updated: Tue, 09 Jul 2013 > Related Articles

Summary

Learn how to configure Call Park in VoiceManager.

Solution

The instructions on this page are specific to the new VoiceManager portal. If you have not opted-in to this trial, you may find support for the previous version of VoiceManager at the VoiceManager Learning Center.



Call Park allows you to hold a call for an extended period of time, then retrieve it from any extension
within your group. Call Park is available with the VoiceManager Anywhere package and IP Centrex
service.

To enable Call Park, use the steps below.

2

Enter your User ID and Password to log in to VoiceManager MyAccount, then click the Sign In button.

VM_Login

3

Click the VoiceManager Tools menu in the left navigation bar.

VoiceManager Tools menu

4

Click the Call Settings tab.

5

Under the Holds and Transfers section, then click the Call Park link.

6

Click Edit or Delete to change or remove an existing Call Park Group.

7

Click Add Call Park Group to create a new group.

8

Enter a description in the Group Name field.

9

Click on names from the Available Users list.

10

Click the Add or Add All button to move one or all to the Assigned Users list.

Note: Use the Remove or Remove All button to remove users from the Assigned Users list and return them to Available Users.

11

To find a user that is not in the Available Users list, click the Search drop down menu.

12

Click either the Last Name or First Name option.

13

Enter the name in the Search field.

14

Click the Find button.

15

Once the list is complete, click the Save and Return button.

Result: A message indicates the Call Park Group was added.

Call Park Settings

To manage the settings of Call Park, use the steps below.

1

Enter a Recall Time value between 30 and 600 seconds to set the amount of time a parked call waits before being redirected back to the original extension.

2

Click the Display drop down menu to set the amount of time a parked call that is not retrieved displays on the phone before it is automatically released.

3

Click the Enable Parked Destination Announcement checkbox to announce a call that is parked or waiting.

4

Click the Save button.


Rate this Article:

Related Topics:

Give us your feedback:

Feedback

Maximum 500 characters

Back Print Article

Need More Help?