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Setting Up Music On Hold

Last Updated: Tue, 09 Jul 2013 > Related Articles

Summary

Learn how to configure the Music On Hold feature of VoiceManager.

Solution

The instructions on this page are specific to the new VoiceManager portal. If you have not opted-in to this trial, you may find support for the previous version of VoiceManager at the VoiceManager Learning Center.



Music On Hold plays music for callers on hold and is available with the VoiceManager Anywhere
package and IP Centrex service. This feature can be used with Call Park, Call Waiting, Call Hold, and
Busy Camp.


Use the steps below to configure Music On Hold.

2

Enter your User ID and Password to log in to VoiceManager MyAccount, then click the Sign In button.

VM_Login

3

Click the VoiceManager Tools menu in the left navigation bar.

VoiceManager Tools menu

4

Under the Holds and Transfers section, click the Music On radio button.

5

Click the On checkbox to activate Music On Hold. Selecting Off overrides any group setting already selected and deactivates the feature.

6

Select the Music Type: Group-Defined Music or Custom. Group-Defined Music is set for the entire organization. Custom enables uploading an audio file that will replace the Group-Defined audio.

7

Click the Select Audio or Change Audio link to change a custom wave file.

8

Click Browse to find the desired audio file.

9

Click the checkbox to accept the disclaimer.

10

Click the Continue button.

11

Click the Internal Calls checkbox for music to play for internal calls.

12

Click the System Default or Custom radio button for music choice.

13

For Custom  music, repeat steps 7 through 10.

14

Click the Save and Return button.

Music On Hold Rules (Administrators Only)

Use the steps below to configure rules for Music On Hold.

1

Click the Edit or Delete link to manage Music on Hold options for the entire profile or specific accounts.

2

Select the On or Off checkbox to activate or deactivate Music On Hold.

If the feature is On, choose when the music will play

  • Call Hold
  • Call Park
  • Busy Camp
3

Select the Music Type: System Default Music or Custom.

4

Click the Select Audio or Change Audio link to change a custom wave file.

5

Click Browse to find the desired audio file.

6

Click the checkbox to accept the disclaimer.

7

Click the Continue button.

8

Click the Internal Calls checkbox for music to play for internal calls.

9

Click the System Default or Custom radio button for music choice.

10

For Custom  music, repeat steps 6 through 9.

11

Click the Save and Return button.


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