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Setting Up Call Notify

Last Updated: Tue, 09 Jul 2013 > Related Articles

Summary

Learn how to configure Call Notify in VoiceManager.

Solution

The instructions on this page are specific to the new VoiceManager portal. If you have not opted-in to this trial, you may find support for the previous version of VoiceManager at the VoiceManager Learning Center.



Call Notify allows you to specify conditions for incoming calls that trigger email notification. It is available with the VoiceManager Office and Anywhere packages, and IP Centrex service.

Add a Call Notify Rule

Use the steps below to configure your Call Notifiy rules.

2

Enter your User ID and Password to log in to VoiceManager MyAccount, then click the Sign In button.

VM_Login

3

Click the VoiceManager Tools menu in the left navigation bar.

VoiceManager Tools menu

4

Click the Call Settings tab.

5

Under the Call Forwarding section, click the Call Notify link.

6

Enter a valid email address in the Send All Notification Emails to field.

7

Click the Add Call Notify Rule link.     

8

Enter a name for the rule in the Description field.

9

Click the When Receiving Calls From drop down menu.

10

Click the phone number type to which the rule applies. The options are:

  • Any Phone Number
  • Specific Phone Numbers
11

Click the checkbox for Specific Phone Numbers.

12

Click the type of phone number and enter that number. You may add more numbers when you click the Add Another Number link and repeat up to 12 times.

13

Click the Send Notification radio button to activate an email alert, or select Do Not Send Notification to
deactivate this feature.

14

Click the During Regular Schedule and During Holiday Schedule drop down menus and select the option to define when the rule applies.

15

Click the Add a Regular Schedule or Add a Holiday Schedule link to create a new rule.

15

Click the Save and Return button.

Edit/Delete a Call Notify Rule

Use the steps below to modify a Call Notify rule.


1

Repeat steps 1-4 of Add Call Notify Rule above.

2

To modify an existing rule, click the Edit link next to the rule.

3

Modify any values in the rule and click the Save button.

4

To remove a rule, check the box to the left of the rule and click the Delete link.

5

Click the Save button.


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