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Setting up VoiceMail

Last Updated: Tue, 09 Jul 2013 > Related Articles

Summary

Learn how to setup and configure VoiceMail options in VoiceManager.

Solution

VoiceMail provides your callers with the option to leave a private recorded message when you cannot
answer their call. You are able to create and select the customized greeting you wish to play, and have
your own password-protected access to listen to recorded messages and make changes to service
options. VoiceMail is available in all VoiceManager packages and IP Centrex service


First Time Setup

Use the step the steps below to activate your VoiceMail service.


From an Office Phone

  1. Dial the VoiceMail Access Number for your area that has been provided by your Cox Representative.
  2. Review the tutorial for steps on how to create your password, record your name, and record your personal greeting.

    Note: Your password must be between 4 and 7 digits in length.

From an Non-Office Phone

  1. Verify that you have your temporary password that has been provided by your Cox Representative.
  2. Dial the VoiceMail Access Number for your area.
  3. Review the tutorial for steps on how to create your password, record your name, and record your personal greeting.

Setting a Passcode

Once you activate your VoiceMail service, you must set a passcode through the VoiceMail Portal Tools menu at http://myadmin.coxbusiness.com using the steps below.


1

From the Voicemail Portal Tools menu, click the Messaging Controls option.

2

Click the Voice Portal Password link.

3

Click the Voice Mailbox Passcode Management Preferences link.

4

Enter your new passcode in the Type New Passcode field and enter it again in the Retype new passcode field.

5

Click the OK button to save.

Mailbox Preferences

Once the passcode has been set, use the Voice Mailbox Preferences window to modify your mailbox configuration. From the Voicemail Portal Tools menu, click the Messaging Controls option.

1

Click the Voicemail Preferences link.

2

Set the following options:

 

  • Set the Voice mailbox status to On or Off
  • Select how you want to manage incoming calls in the Voice call preferences section.
  • Choose the number of  rings you want before the caller hears your greeting in the Number of rings before greeting drop-down menu.

 

To finalize the setting, click the Save button.

VoiceMail Greeting Settings

Use the steps below to assign a VoiceMail greeting.

1

From the Messaging Controls window, click the Greeting link.

2

Click the radio button to the left of the greeting you want callers to hear.

3

Click the Save button. 

Note: You can record your greetings by calling your voice mailbox; however, you cannot create or modify a greeting on this page.


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