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Saddleback Memorial Medical Center

San Clemente, California

History

Pat Wolfram is celebrating. Not only has Saddleback Memorial Medical Center - San Clemente earned the "Champions of Industry" award for hospital patient care - the acute care facility is also about to save $30,000 annually on communication services. And as CEO of Saddleback Memorial Medical Center - San Clemente, Wolfram has been instrumental in both successes.

"In running Saddleback Memorial Medical Center - San Clemente, we are focused on investing in the latest medical equipment and best staff available," says Wolfram. "We hadn’t paid much attention to our telecommunication system until we started working with Cox Business."

Not unusual, says Cox Business sales engineer Cathy Radford. "Most companies spend a lot of time thinking about their customers and products, and less time thinking about how to manage phone, internet, and other communication functions."

Solutions

Cox Business began working with Saddleback Memorial Medical Center - San Clemente in July of 2002, and over the next several months, conducted a comprehensive analysis of the organization’s communication needs. Initial findings determined that, like many growing organizations, Saddleback Memorial Medical Center - San Clemente had patched together a variety of communications solutions over several years, resulting in an inefficient and expensive phone system.

Working closely with the hospital, Cox engineers developed an incremental plan to streamline their phone systems. The plan is being implemented in phases that will save the hospital an estimated $30,000 per year. Improvements include replacing 23 off-premise phone extensions with 13 dedicated Centrex phone lines for a savings of more than $2,600 per month. In another cost-saving measure, Cox will replace multiple inbound and outbound lines with 2 "Super Trunks" capable of handling all of the hospital’s phone traffic.

Cox is also making changes that improve the hospital’s disaster recovery plan, ensuring that in the event of fire, flood or earthquake, phone communications will be secure and operational. "In a medical setting, lives depend communication systems," says Wolfram.

"We can’t afford downtime." As one of the nation’s top female hospital executives, Wolfram says that business leaders need to look beyond the obvious for creative solutions that improve service, maximize efficiency, and improve the bottom line.

Results

As one of the nation’s top female hospital executives, Wolfram says that business leaders need to look beyond the obvious for creative solutions that improve service, maximize efficiency, and improve the bottom line. "Based on cost savings and improved service delivery, implementing Cox telecomm solutions was an easy choice," says Wolfram. "I encourage all business leaders to identify areas for improvement within their organizations. It’s not about finding failure, but identifying opportunities to make our businesses operate and serve the community better."

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