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VoiceManager System Management

Last Updated: Tue, 16 Jul 2013 > Related Articles

Summary

Learn how to manage the system setting of VoiceManager.

Solution

The instructions on this page are specific to the new VoiceManager portal. If you have not opted-in to this trial, you may find support for the previous version of VoiceManager at the VoiceManager Learning Center.



Getting StartedBusiness ApplicationsCall SettingsSystem ManagementTelephone GuidesResource Center
The array of available VoiceManager Company Features can be selected and customized to meet your firm's needs. VoiceManager provides your operation with full administrative privileges to manage everything from simple call routing to advanced call management.

 

System Management

ResourceDescriptionLearn MoreLearning Tutorial
User & System Management
Account & Authorization CodesControl and track monthly toll costs by department, account, customer, or project by requiring individuals or groups to use an account code or authorization code.Printer Friendly VersionView Tutorial
Group DirectoryManage contacts quickly and efficiently with Group Directory. Maximize productivity by reducing the time spent looking for customer information.Printer Friendly Version 
SchedulesVoiceManager services provide time and holiday schedules to customize incoming call management based on a preconfigured calendar. They are created as events based on holidays, date, day of week, time of day, and recurring pattern options.Printer Friendly VersionView Tutorial 
Incoming Calling PlanMaximize efficiency by managing the way incoming calls are received by employees with Incoming Calling Plan settings.Printer Friendly VersionView Tutorial
Outgoing Calling PlanOutgoing call settings maximize productivity in the workplace by providing a means of managing how calls are made and transferred.Printer Friendly VersionView Tutorial
User Profile & Feature SettingsIncrease efficiency and productivity with one location to manage phone users and personal features!
Office Administrators can quickly and easily set up employees on the Web Portal and assign telephone numbers.
Printer Friendly VersionView Tutorial 
Applications
Voice PortalEnjoy the flexibility of managing your phone service by calling an interactive voice response to manage or use features and update passwords.Download PDF View Tutorial
Outlook IntegrationSave time and return calls more quickly with click-to-call functionality enabled through contacts available from your Outlook directories.Download PDF View Tutorial 
Personal Status ManagerOne click and you are on the go! Maximize productivity and customer service by choosing from four pre-set options to receive calls anywhere, anytime.Download PDF View Tutorial
Contact ListMake fast work of managing business contacts! Quickly and easily personalize and manage a contact list using the Contact List feature. Administrators can also manage the Common Contact List that is accessible to all employees.Download PDF View Tutorial 

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