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Cox Business Dormant Mailbox Retention

Last Updated: Fri, 22 Apr 2011 > Related Articles

Learn what actions are taken when a mailbox hosted by Cox Communications is marked as dormant.

Feature	Action Taken
Dormant Mailbox Locked	Effective June 1, 2008, a non-administrative mailbox* is not checked for new email for at least 120 days, it is considered dormant and will be locked. New messages sent to a dormant mailbox will be returned as undeliverable. Dormant Mailboxes in a locked state can be reactivated by accessing your CoxMail mailbox via webmail (coxmail.com) or POP-3 client (ex. Outlook), or by setting up an automatic forward of your CoxMail webmail mailbox. *A non-administrative mailbox is a mailbox that does not have administrative properties. Administrative properties allow a user to manage and provision mailboxes. For more information on CoxMail administrative mailboxes go http:\\control.coxmail.com.
Dormant Mailbox Deleted	Effective June 1, 2008, When a Dormant Mailbox is not checked for new email for an additional 60 days after it is locked, the mailbox is deleted. Messages remaining in the mailbox at that time will also be deleted. PLEASE NOTE: Deleted email cannot be recovered. New messages sent to a dormant mailbox that has been deleted will be returned as undeliverable. If your email mailbox is deleted you will lose any personalization (all folders, address book entries, and preferences). If this occurs and you wish to set up a new mailbox, contact your local Cox Business customer support representative.