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Setting Up Personal Status Manager

Last Updated: Tue, 09 Jul 2013 > Related Articles

Summary

Learn how to configure the Personal Status Manager feature of VoiceManager.

Solution

The instructions on this page are specific to the new VoiceManager portal. If you have not opted-in to this trial, you may find support for the previous version of VoiceManager at the VoiceManager Learning Center.



Personal Status Manager enables one-click routing management of incoming calls. It is available with
the VoiceManager Office and Anywhere packages, and IP Centrex service.

To configure Personal Status Manager, use the steps below.

2

Enter your User ID and Password to log in to VoiceManager MyAccount, then click the Sign In button.

VM_Login

3

Click the VoiceManager Tools menu in the left navigation bar.

VoiceManager Tools menu

4

Click the Applications tab.

5

Under the VoiceManager Toolbar section, click the Personal Status Manager link.

6

Under the Set Your Status section, click the Current Status drop down menu and select accessibility. 

Note: Setting the status to None maintains normal call management.

7

Click the Save button.

Status Settings

Next, you will configure the line's routing  based on the situation. 

Status Settings – Available (In Office)

  1. Under Status Settings, click the Show Setting link for Available (In Office).
  2. In the Simultaneously Ring field, enter a phone number to ring with the primary line.
  3. Click the If My Line Is Busy drop-down menu and select where calls should go if line is busy.
  4. Click Forward to Cox Voicemail or Forward to Other and enter a phone number in the field provided. 
  5. Click the If I Don’t Answer drop-down menu and select where calls should route.
  6. Click Forward to Cox Voicemail or Forward to  Other and enter a phone number in the field provided.
  7. Click the Save button.

Status Settings – Available (Out of Office)

  1. Under Status Settings, click the Show Setting link for Available (Out of Office).
  2. Click the When a Call Is Received drop-down menu and select where calls should route.
  3. Click Forward to Cox Voicemail or Forward to Other and enter a phone number in the field provided.
  4. Enter an Email address in the Send Notification Emails to field to receive an alert of a missed call.
  5. Click the Save button.

Status Settings – Busy

  1. Under Status Settings, click the Show Setting link for Busy.
  2. Click the When a Call Is Received drop-down  menu and select where calls should route.
  3. Click Forward to Cox Voicemail or Forward to  Cox Voicemail except  from specific phone numbers.
  4. If selecting Forward to Cox Voicemail except  from specific phone numbers, enter up to three phone numbers, then enter the phone number to ring when those numbers call.
  5. Click the Save button.

Status Settings – Unavailable

  1. Under Status Settings, click the Show Setting link for Unavailable.
  2. Click the When a Call Is Received drop-down menu and select where calls should route.
  3. Click Forward to Cox Voicemail or Forward to Cox Voicemail except from specific phone numbers.
  4. If selecting Forward to Cox Voicemail except from specific phone numbers, enter up to three phone numbers, then enter the phone number to ring when those numbers call.
  5. Click the Save button.

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