Voice Support
Using Voice Portal - User
Last Updated: Mon, 25 Jun 2012 > Related Articles
Summary
Learn how to use Voice Portal including how to create the Voice Portal access and password.
Solution
Voice Portal enables you to access your VoiceManager office number from any telephone to change settings, forward calls, and make calls.
Benefits
Mobility — Initiate call forwarding and call handling changes to your office line from any telephone.
Cost — Make long distance calls that will be billed back to the company at standard rates rather than placing calls from your home, a hotel, or a different location that potentially incur higher charges.
Create Access to Voice Portal
Check the Auto-login to Voice Portal when calling from my phone checkbox.
Click OK.
You can now press 9999 in a 4-digit dialing setup to access Voice Portal from your office telephone.
Create Your Voice Portal Password
From the Voicemail/Portal Tools menu in MyAcccount, select the Messaging Controls option.
Click the Voice Portal Password link.
Enter the new password you want to use to access the voice portal.
This must be a numeric value from 6-8 characters.
Remote Access and Use of Voice Portal
To access Voice Portal from an external line, dial the outside Voice Portal number provided to your company by Cox and enter your 10-digit office telephone number and password.
There are five edit options you may choose:
| Option | Action |
|---|---|
| 2 | Change your Personal Status Manager features. |
| 3 | Change or record your name. |
| 4 | Change your Call Forwarding All Calls Feature. |
| 6 | Make an outbound call using your company calling line ID. |
| 8 | Change your Voice Portal password. |
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