Data Support

About IMAP

IMAP stands for Internet Message Access Protocol. It is an Internet standard language used to receive email. Unlike the most common Internet standard for receiving mail, Post Office Protocol (POP), IMAP is designed to leave a copy of email messages on the server. This allows email messages to a viewed and managed by multiple devices, like laptop, desktop, or mobile phone, hence providing email mobility. Secure IMAP simply requires the use of a more secure connection between the device / software and the mail server to enhance security. For smartphones, we will provide basic configuration help. Anything beyond that will need to be referred to the product’s vendor.

Cox Business does not provide support for these devices. The IMAP settings information provided is for reference only. For additional information on setting up these devices, visit the manufacturer’s websites.

Complete the following steps to configure an iPhone or iPad to send and receive email.

1. From the iPhone or iPad Home screen, tap Settings.
   
   Result: The Settings screen displays. 
     
2. Tap Mail, Contacts, Calendars, then Add Account.
   
   Result: The Add Account screen displays.
    
3. Tap Other.
4. Tap Add Mail Account.
   
   Result: The New Account screen displays.
    
5. Enter Name, Cox.net email Address, Password, and Description, then tap Next or Save.
   
   Result: Your email should automatically be configured. If not, continue to the next step.
    
6. Tap IMAP.

7. Under Incoming Mail Server, enter the incoming mail server information:

   • Host Name is imap.coxmail.com
   • User Name is your email address
   • Password is your account password

8. Enter outgoing mail server information:

   • Host Name is smtp.coxmail.com
   • User Name is your email address
   • Password is your account password
9. Tap Next or Save.
10. Return to the Settings screen, tap Mail, Contacts, Calendars, and then tap the email account.
11. Tap Advanced.

12. Under Incoming Settings:

    • Slide Use SSL to ON.
    • For Server Port, enter 993.
13. Return to the Account screen.
14. Tap SMTP.
15. Tap the Primary Server for the account.

16. Under Outgoing Mail Server:

    • Slide Use SSL to ON.
    • For Server Port, enter 465.
17. Return to the Account screen.