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Can't Surf After Computer Goes Into Sleep Mode (Windows XP)

Last Updated: Wed, 20 Apr 2011 > Related Articles

Summary

Learn how to adjust power saving mode options to bring your computer back online after hibernating.

Solution

 

The Power Management feature in Windows XP is more advanced than in previous versions of Windows. It is able to shut down a USB or Ethernet device in order to save power. This means you have to restart your computer before being able to get online if the computer has gone into a power saving mode and the option to disable the networking device is selected.

Follow the steps below to change Power Management settings for these devices.

 

Symptom

After the computer goes into a sleep mode, or power saving mode, you are no longer able to get online and must restart the computer.

 

Cause

The Power Management feature in Windows XP is able to shutdown a networking device.

 

Solution

First, are you using Ethernet or USB to connect the modem to the computer?

If you are using Ethernet:

    1. Open the System Properties window by clicking Start, right-clicking My Computer and then clicking Properties.
    2. Click on the Hardware tab at the top of the window and then click on the Device Manager button in the middle of the window.
    3. Click on the plus sign to the left of Network Adapters.
    4. Right-click the Ethernet card and click on properties.
    5. Select the Power Management tab and remove the check mark next to "Allow the computer to turn off this device to save power" and click OK.
    6. Close the Device Manager and the Control Panel.
    7. Reboot the computer.
    8. Customer should now be online.

If you are using USB:

    1. Open the System Properties window by clicking Start, right-clicking My Computer and then clicking Properties.
    2. Click on the Hardware tab at the top of the window and then click on the Device Manager button in the middle of the window.
    3. Click on the plus sign to the left of Universal Serial Bus Controllers.
    4. Right-click on USB Root Hub (if there are multiples choose the first one) and click on properties.
    5. Select the Power Management tab and remove the check mark next to "Allow the computer to turn off this device to save power and click OK."
      • If there were multiple USB Root Hubs repeat steps 4 and 5 for each USB Root Hub.
    6. Click on the plus sign to the left of Network Adapters.
    7. Right-click the USB cable modem entry and click on properties.
    8. Select the Power Management tab and remove the check mark next to "Allow the computer to turn off this device to save power" and click OK.
    9. Close the Device Manager and the Control Panel.
    10. Reboot the computer.
    11. You should now be online.

      All steps complete.

 


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