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Koll Company

Irvine, California

History

Koll Company Teams With Cox Business for On-site Presence, Bringing Innovative Convenience to Tenants

What if all you had to do to order a new T-1 service was visit your building's leasing office? What if your telecom provider was on-site 24/7 to answer questions and help come up with new solutions? Well, if you're a tenant at The Koll Company's Airport Business Center, you have all those advantages and more through an innovative Cox Business kiosk that's set for installation at the business park in fall 2004.

Located on approximately 75 acres in Irvine east of John Wayne Airport, The Koll Company's Airport Business Center (www.koll.com) provides tenants a highly convenient, premier business location in the heart of Orange County. Consisting of 68 office and light industrial buildings totaling 1.2 million square feet, Airport Business Center is located at the corner of Main Street and MacArthur Boulevard.

Now, thanks to an innovative partnership with Cox Communications® commercial division, Cox Business, the business park offers special communications services to current and prospective tenants.

According to Diane Scott, vice president of property management for The Koll Company, the solid business relationship established between Cox Business and The Koll Company was the key to moving forward with an idea that made sense for everyone involved - The Koll Company, Cox Business and current and prospective new tenants within the Airport Business Center.

"When I joined Koll in 2003, Cox had already put the infrastructure in to provide services to the center, but not everyone was using them, including us," explains Scott. "The fear of transition is an issue for people - and I was one of those people," she recalled. "We started using Cox phone services a year ago - and I was definitely nervous about the transition. However, the Cox group came in and did a phenomenal job. I was very pleased with the transition and the entire process."
Because of the smooth transitions experienced by Scott and The Koll Company tenants, the relationship was taken to the next level.

"We're definitely seeing an increase in tenants changing their services over to Cox," said Doug Melosh, a Cox Business Services senior sales representative. "We have seen a phenomenal increase in service orders. When customers realize they can keep their existing phone numbers, they're more comfortable switching."

Solutions

Information kiosk installed at The Koll Company to aid customers
Koll Company and Cox Business agreed on the innovative concept of installing a Cox Business kiosk in the lobby of Koll's Airport Business Center leasing office. The Cox kiosk allows current and prospective tenants to learn about and order products and services directly from Cox. According to Melosh, "It's quick, convenient, intuitive, and it's like having a Cox Business representative on-site 24/7."

The partnership between The Koll Company and Cox Business is a natural. As Koll's Scott explained, "The Airport Business Center has some 500 tenants, so it makes perfect sense for Cox to tap into this market. We have incubator space for small businesses and multi-tenant industrial-type clients who typically don't have high-tech experience, but they need high-tech services." We also have higher-level tenants, and the many Cox services enable them to expand their business space," she concludes. "The new kiosk will definitely be a great plus for our marketing efforts."

Alan Airth, managing principal for The Koll Company, is excited about the Cox Business kiosk as well. "We're extremely pleased with the kiosk concept," said Airth. "People can experience high-speed Internet at the kiosk, and learn about the various services Cox provides. In this day and age, it is important for people to have reliable high-speed Internet access and Cox is the only provider that has fiber-optic cable in the Airport Business Center area." Airth adds, "Cox is providing us and our tenants with a great service."

Overseeing leasing of Airport Business Center and other properties of The Koll Company, Airth feels that the kiosk will have a very positive effect. "The kiosk offers tenants the opportunity to learn about and order Internet capability quickly - in some cases, the next day - and that is very attractive. Cox Communications has been an outstanding partner in delivering the highest quality service to our customers. Bottom line -- our partnership is an important marketing tool for everyone involved. We believe that this is a joint marketing effort that will benefit us all on many levels."
In fact, Airth said the positive response to Cox's services by tenants at Airport Business Center convinced The Koll Company to include the company's high-tech services at Koll Center, a business park of 27 for-sale buildings now under construction in the Irvine Spectrum. Featuring small owner-occupied buildings ranging in size from 3,079 to 7,260 square feet, Koll Center is being developed on an 8.9-acre parcel at the corner of Irvine Center Drive and Scientific Way, just southwest of the interchange between the San Diego (405) and Santa Ana (5) freeways. With the buildings targeted for completion in April 2005, 11 of the buildings are already in escrow.

Cox customer accolades
Airport Business Center office tenant Sandi Aduna is office manager and chief financial officer for MCE Communications. The company services PBX, telephone and voicemail systems and serves as a dealer for major telecommunications product manufacturers. Aduna agreed with Airth on Cox's great customer service.

"We've been here for more than 13 years, and when we decided to move to Cox for our telephone, Internet and cable needs, we had primary rate interface (PRI) lines, "800" numbers and T-1 lines with ISDN channels for data. Through it all, everything went as smooth as silk," said Aduna. "Everything - local lines, TV, cable - everything went in without a hitch."

"I couldn't be happier with the service," Aduna continued. "I've had nightmares dealing with other providers, and I have had absolutely none of that with Cox. It has been truly wonderful dealing with all of their people."

Results

Customers can count on superior products and service from Cox
By providing data and high-speed Internet solutions that are flexible, Cox offers connectivity to everyone - from one-person offices to large branch offices with hundreds of employees. Cox offers a complete suite of products and services including:

  • Local and long distance telephone
  • Toll free services
  • Cox Business Internet - from 256 Kbps to 100 Mbps
  • Cox Transparent LAN connections - from 1 Mbps to GigE
  • Web hosting
  • TV services
  • Colocation
  • Transport (T1-OC48)
  • Cox Internet Assurance (A real-time backup Internet service)

Connecting is easy
Customers need only to make one call to receive technical support and customer care from a team of locally based professionals. And, by maintaining its local focus and effectively leveraging cable assets and resources, Cox offers reliability that is difficult to match.
Cox offers superior system architecture

Cox realized early on that offering customers the convenience of bundling all of their telephone services (local and long distance) from one provider would be a "value add." Cox owns and maintains its own network, and has made a major investment in fiber optics. Cox's high-capacity communications services utilize thousands of miles of fiber optic cable, a self-healing, fault-tolerant architecture and state-of-the-art transmission equipment, in addition to a variety of transparent LAN and next-generation ATM networking systems. Cox supports and protects customers' communications lifelines with its Network Operations Center, which monitors the network 24/7.

Additionally, because Cox owns and manages its own network and equipment, equipment costs are lower for Cox than for other network providers. That savings is passed down to customers, ultimately providing the added benefit of cost savings.

Cox Internet Advantages
Cox provides businesses with high-speed features such as:

  • Flexible speeds from 256Kbps to 100Mbps
  • Support in serving and website hosting capabilities
  • Multiple IP addresses available
  • No local loop charges on most products
  • Domain name registration (www.yourcompany.com) for a professional web presence
  • Customers stay connected 24hours per day
  • No dial-up necessary
  • Reliable network up-time
  • High data integrity
  • Freedom from electromagnetic interference
  • 24/7 network support

Cox Business products and services include: dedicated data transmission speeds up to OC-192 over fiber, T-1 and ATM, as well as VPN; Internet access; switched voice and long distance; TV services and Music Cox Business products and services include: dedicated data transmission speeds up to OC-192 over fiber, T-1 and ATM, as well as VPN; Internet access; switched voice and long distance; TV services and Music Choice; web hosting and ecommerce; and Carrier Access services.

About Cox Business
Cox Business is a division of Atlanta-based Cox Communications, Inc., the nation's third-largest cable broadband communications company. Locally, Cox Business serves the Orange County communities of Aliso Viejo, Dana Point, Irvine, Laguna Beach, Laguna Hills, Laguna Niguel, Lake Forest, Mission Viejo, Newport Beach, Rancho Santa Margarita, San Clemente, San Juan Capistrano, Tustin and some unincorporated parts of Orange County. A full-service, facilities-based provider of communications solutions, Cox Business Services excels at helping businesses of all sizes generate greater efficiencies. The company offers high-speed Internet, switched Voice and long distance and dedicated Voice, Data and TV transport services for home offices; small, medium and large businesses; school districts and hospitality, government and military properties in 28 markets across the nation.

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