Skip To Menu
Skip To Content
You are here: Business Home > Support > Voice Support > Calling Features > Call Forwarding Remote Access

Voice Support

Back Print Article

Call Forwarding Remote Access

Last Updated: Thu, 27 Mar 2014 > Related Articles

Summary

Use a touch-tone telephone at another location to change your Call Forwarding on your telephone

Solution

Effective immediately, this feature has been discontinued for all IP Centrex and VoiceManager customers. Cox no longer allows you to change the call forward number from a remote phone due to security issues. Please visit Using Call Forwarding to designate where you would like your calls to forward.

 

How it works: When you already subscribe to Call Forwarding on your business phone, you can use a touch-tone telephone at another location to change your Call Forwarding on your telephone.

 

To turn on the service:

  1. Dial your Access Number. (See table below. Toll charges may apply.)
  2. Listen for instructions.
  3. Dial your 7-digit business telephone number that has Call Forwarding services.
  4. Input your Personal Identification Number (PIN); initially 1234, 9999 or the last four digits of your telephone number. (You can change this PIN the first time you use this feature.)
  5. Press *72. (Call Forwarding.)
  6. Dial the 7 or 10-digit telephone number you're forwarding to.
  7. Listen to instructions to confirm or change your forwarding.
  8. Once you hear the confirmation (stutter dial tone), your Call Forwarding is activated.
  9. After each input, you can press # to speed up the process.

To turn off the service:

  1. Repeat steps 1-4,
  2. Type *73, listen for the confirmation tone, and then hang up.

Note: Call Forwarding (* 72) is the only service available through Call Forwarding Remote Access. You cannot access Call Forward Busy (* 90) and Call Forward No Answer (* 92) via Call Forwarding Remote Access. Lastly this feature should not be confused with Remote Call Forward, a business telephone feature that allows a customer who does not have a physical location/phone to have a phone number and have incoming calls to that number automatically forwarded to another number.

Access Numbers: Please use the access number from the list below to access this feature.

 

 

AreaCode, Local Exchange, or LocationSystem Access
AR - NW ArkansasBentonville
Eureka Springs
Fayetteville
Ft. Smith
Gravette
Rogers
Springdale
Van Buren
479-657-6995
479-363-6995
479-445-6995
479-434-6995
479-344-6995
479-899-6995
479-419-5995
479-262-6995

AZ - Phoenix

Tucson

623 Area Code
480 Area Code
480 Area Code
480 Area Code
602 Area Code
520 Area Code
623-322-9125
480-659-9125
480-699-9125
480-209-1125
602-795-9125
520-207-7272
CA - Orange County

San Diego
Santa Barbara
949 Area Code
714 Area Code
See insert for number
 
949-388-9125
714-389-9125

805-845-6240
CT - Manchester / S. Windsor
Meriden / Cheshire
Southington / Plainville
 860-436-9125
203-439-9125
860-426-9125
FL - Ft. Walton Beach
Gainesville
Ocala
Pensacola
 850-226-6060
352-505-6060
352-390-6260
850-791-6060
GA - Macon 478-257-6060
IA - Council Bluffs 402-932-9125
ID - Sun Valley 208-928-9125
KS - Salina
Topeka
Wichita
 785-404-6995
785-215-6995
316-260-6995
LA - Baton Rouge
Lafayette
New Orleans


301 Exchange
302 Exchange
304 Exchange
225-223-6060
337-412-6060
504-301-9125
504-302-9125
504-304-9125
NE - Omaha 402-932-9125
NV - Las Vegas 702-445-6999
OH - Cleveland 216-712-6008

OK - Oklahoma City


Tulsa

 

405-600-9125

405-310-6900
918-949-6996

918-728-6125

RI - Rhode Island 401-270-9125
VA - Hampton Roads


Northern Virginia
Roanoke
Chesapeake
Newport News
Norfolk
757-204-4600
757-969-9125
757-369-9125
703-992-6125
540-400-6046


 

 

 

 


Rate this Article:

Related Topics:

Give us your feedback:

Feedback

Maximum 500 characters

Back Print Article

Need More Help?