Cox Business Online Backup Frequently Asked Questions
Last Updated: Fri, 22 Apr 2011 > Related Articles
Learn all about Cox Business Online Backup.
From hard drive documents to years of server files, your business data is mission-critical to your success. That's why we've made our safe, secure online backup a part of our Business Internet Service at every level.
Depend on Cox Business to take the hassle and cost out of data backup, so you can concentrate on what’s most important–your business!
If you have questions about Cox Business Online Backup or other services we offer, call 1-866-272-5777 or email us.
Frequently Asked Questions about Cox Business Online Backup
Cox Business Online Backup is a simple, secure online backup service. It’s a smart and economical way to protect your data from hazards like file corruption, accidental deletion, or hardware failure.
Online Backup regularly backs up your files to secure servers automatically so that you don’t have to worry about losing important data. Additionally, this feature allows you to access your files from any location using a PC or Mac with an Internet connection.
Log in to MyAccount, download and install the software on your computer, select the files you want to back up and the frequency preferences. Once you set it up, Online Backup automatically backs up your data for you at your selected intervals. Go to MyAccount to log in and activate your Online Backup Service.
Yes. The files you designate for Online Backup are encrypted with 448-bit Blowfish encryption, and are transferred to the Online Backup servers using 128-bit SSL encryption, the industry standard for safe and secure data transfer. Your data is stored in an encrypted state in Online Backup’s data centers with 24/7/365 onsite monitoring and security, state-of-the-art fire detection and suppression systems, redundant power distribution units, and seismic safeguards that are designed to withstand a 7.5 magnitude earthquake.
We also use a proprietary protection mechanism based on a complex encoding structure to ensure that your data is safe, even in the event of multiple hardware failures.
Contact Cox Business customer service at 1-866-272-5777 to cancel Online Backup. Check that you have an updated copy of your files before you cancel your service. You must uninstall the Online Backup application from your desktop once you have ensured that you have an updated copy of all your data.
The files left on the Online Backup servers will then be marked for deletion. After 30 days, the files are deleted and you are unable to retrieve them.
Note: If you terminate all of your Cox Business services, you no longer have access to Online Backup.
Backup Basics Information
The actual process may vary depending on your operating system. One method is to access Windows Explorer and right click on My Documents to see the properties of the drive (including space consumed). As an alternative, you can use an Internet search engine to find ways to identify the information.
There is a pre-defined backup setup by File Type which includes business-oriented file types including Microsoft Office and others.
We recommend that you back up data that is difficult to replace if your own storage system fails, such as important office documents. If you are unsure what you want or need to back up, the tool offers you several default backup sets in the Backup Sets tab of the application. You can tell Online Backup to use the default backup sets, create your own custom backup sets, or select specific files or folders that you want to back up.
You can back up any type of file with a few exceptions. Operating System specific files cannot be backed up. While some encrypted files are supported by Online Backup, other types may not be supported. See the User Guide under Data Support for additional details.
Online Backup is not designed to back up your system and application files. If you need to restore these types of files, it is easier and more reliable to restore them using your original CDs.
Restoring your system and application files from backups or any type of “disk image” is risky and difficult to do properly, and we do not recommend or support it. Instead, keep your original system and application CDs in a secure location, then make sure to back up your data files regularly with Online Backup.
If your computer fails, use the CDs to restore your system and application files to your new hardware, and use Online Backup’s Web Restore to retrieve your data files. With a combination of original CDs and data backups, you can feel confident that you can restore your system even after a serious hardware failure.
Per the Cox Business Acceptable Use Policy, you should not back up files containing copyrighted material belonging to third parties unless you are authorized to do so. In addition, Online Backup should not be used in connection with any applications where the unavailability of data could result in death or injury. For example, Online Backup should not be the sole location for storage of any medical records or medical information.
File Backup Information
Yes it can; however, keep in mind that the solution is designed for the small to medium business space. It is not designed to replace an Enterprise Grade Backup, Recovery and Archiving solution.
You can back up as many files as your storage space allows.