Data Support

About IMAP

IMAP stands for Internet Message Access Protocol.  It is an Internet standard language used to receive email.  Unlike the most common Internet standard for receiving mail, Post Office Protocol (POP), IMAP is designed to leave a copy of email messages on the server.  This allows email messages to a viewed and managed by multiple devices (i.e. laptop, desktop, mobile phone, etc), hence providing email mobility.  Secure IMAP simply requires the use of a more secure connection between the device/software and the mail server to enhance security.

Click the File tab.

Under Account Information, click Add Account.

Select Manually configure server settings or additional server types.

Click Next.

Select the Internet E-mail radio button.

Click Next.

Enter the following email account and server details:

• Account Type is POP3
• Incoming mail server is pop.coxmail.com
• Outgoing mail server is smtp.coxmail.com
• User Name is the customer’s email address
• Password is the customer’s password

Click More Settings.

Under the Outgoing Server tab, select My outgoing server (SMTP) requires authentication.

Select Use same settings as my incoming mail server.

Under the Advanced tab, change:

• Incoming server (POP3) to 995
• Select This server requires an encrypted connection (SSL)
• Outgoing server (SMTP) to 465
• Select SSL from the Use the following type of encrypted connection drop-down list

Click OK.

Click Next.

Click Finish.

Configuring IMAP

If you will be using IMAP for your incoming mail, the screens in steps 4 and 6 should be configured as follows:

Enter the email account and server details.

• Account Type is IMAP
• Incoming mail server is imap.coxmail.com
• Outgoing mail server is smtp.coxmail.com
• User Name is the customer’s email address
• Password is the customer’s password

Click More Settings.

Under the Advanced tab, change:

• Incoming server (IMAP) to 993
• Outgoing server (SMTP) to 465
• Select SSL from the Use the following type of encrypted connection drop-down list for both incoming and outgoing servers

Click OK.