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Managing your Cox PIN

Last Updated: Fri, 29 Apr 2011 > Related Articles

Summary

To help protect your telephone calling records and other vital information, Cox has created a four-digit Private Identification Number (PIN) exclusively for your use.

Solution

About Cox PIN

Cox is committed to protecting your privacy. Recently, the Federal Communications Commission issued new rules to telephone companies on the handling of telephone calling records and other customer sensitive information. In accordance with this order, Cox’s procedure will further protect your privacy. Recently, the use of ”pretexting” has increased. Pretexting is the act of posing as a customer or other authorized person, for the purpose of obtaining telephone records or other sensitive account information.

To help protect your telephone calling records and other vital information, Cox has created a four-digit Private Identification Number (PIN) exclusively for your use. This PIN will be requested during any of the following transactions:

  • Telephone calling records
  • Changes to billing address
  • Changes to authorized account users

If you already use a Cox PIN for other Cox services, you will continue to use the same PIN if it meets Cox’s security guidelines. If your existing PIN does not meet these guidelines, you will be assigned a new, random PIN to access your telephone calling records and other account services. Anytime your PIN or other customer sensitive information is changed, Cox will notify you.


Locating your Cox PIN

The PIN can be found on your current billing statement:

Changing your Cox PIN Online

If you determine that your PIN must change, please follow these registration steps:

1

Visit www.coxbusiness.com and click the My Account link.

2

Login to your My Account profile and click on the ‘Manage Cox PIN’ link nested within the Profile Administration menu option. (If you do not have an active My Account profile, you must register online in a few quick and easy steps prior to managing your PIN.)

3

If you would like to change your previously assigned Cox PIN, you may change it at any time.

4

Establish a personalized ‘Question/Answer’ should you forget your Cox PIN.

5

Establish a preferred method of communication (USPS mail or E-mail) to notify you of changes made to your customer sensitive information.


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