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Operator Services and Fees

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Cox Domestic Operator Services

Cox Domestic Operator Services are provided for use by presubscribed Business Customers or Authorized Users. Operator Services may also be provided to transient end users from Pay Telephones, Hotels, Motels or other aggregator locations. Operator Services allow the Business Customer to place a call and arrange for billing to the Customer's presubscribed access line or to an billing arrangement, including a calling card, collect to the called party or to a third party. Calls are billed in whole minute increments.


The following billing arrangements are available to Business Customers through Cox Domestic Operator Service:


Operator Station (Operator Assisted 0+-) Customer places a call by dialing 0 + area code + station number, and waits for the assistance of an operator to place the call. Calls may be billed to a calling card, to the called number (collect), or to a valid third party.

Person-to-Person The Customer places a call by dialing 0 + area code + station number, and waits for the assistance of a live operator, and specifies a particular person, station, room number, department, or office to be reached through a PBX attendant. Charges do not apply unless the caller reaches the requested party. Calls may be billed to a calling card, billed to the called party (Collect), or billed to a third party.

Operator Dialed (0--) The Customer places a call by dialing 00- from their presubscribed access line, or is transferred to a Company operator from the local exchange carrier (LEC) after dialing 0-, and asks the operator to dial the destination number. Calls may be billed to a calling card, the called number (collect) or to a valid third party telephone number.



Usage Charges rate
Usage Charges rate per minute $0.35

Service Charges per call
Station to Station (Operator Assisted) $3.00
Person-to-Person $5.00
Operator dialed and/or assisted $4.00
Cox International Operator Assisted Service

Both Local (411) & Domestic Long Distance Directory Assistance (i.e., via NPA-555-1212) are available to Customers of Cox. The Directory Assistance charge applies to each call to the Directory Assistance Operator. Up to two requests may be made on each call to Directory Assistance. The Directory Assistance charge applies to each call regardless of whether the Directory Assistance Operator is able to furnish the requested telephone number. Local Directory Assistance varies by state.

Per Call service Charges:
Operator Dialed Station-to-Station (0-) $3.00
Customer Dialed Operator Serviced Station-to-Station (0+) $3.00
Operator Dialed Person-to-Person (0-) $5.00
Customer Dialed Operator Serviced Person-to-Person (0+) $5.00
Third Number Operator Dialed (0-) $4.00
Third Number Customer Dialed Operator Serviced (0+) $4.00
Third Number Person-to-Person Operator Dialed (0-) $4.00
Third Number Person-to-Person Customer Dialed Operator Serviced (0+) $4.00
Directory Assistance

Both Local (411) & Domestic Long Distance Directory Assistance (i.e., via NPA-555-1212) are available to Customers of Cox. The Directory Assistance charge applies to each call to the Directory Assistance Operator. Up to two requests may be made on each call to Directory Assistance. The Directory Assistance charge applies to each call regardless of whether the Directory Assistance Operator is able to furnish the requested telephone number. Local Directory Assistance varies by state.

Long Distance DA Rate Per Call by State:
Arizona Each DA call will cost $1.00.
Arkansas Each DA call will cost $2.00.
California Each DA call will cost $0.99.
Connecticut Each DA call will cost $1.50.
Florida Each DA call will cost $1.20.
Georgia Each DA call will cost $1.35.
Idaho Each DA call will cost $1.50.
Iowa Each DA call will cost $0.95.
Kansas Each DA call will cost $1.50.
Louisiana Each DA call will cost $1.35.
Maryland Each DA call will cost $0.75.
Nebraska Each DA call will cost $0.95.
Nevada Each DA call will cost $1.95.
Oklahoma Each DA call will cost $0.45.
Rhode Island Each DA call will cost $0.50.
Virginia - Roanoke Each DA call will cost $0.99.
Virginia - Hampton Roads and North Virginia Each DA call will cost $0.99.
Access Recovery Fee

In 2011, the FCC reformed intercarrier compensation and changed the way service providers are compensated for terminating other telephone companies' voice calls. Carriers such as Cox may recover their reduced revenues from end users. Cox will increase the Access Recovery Fee (ARF), effective July 1, 2013. The fee will be as follows:

  • Single Line $1.00 per month
  • Multi-Line $2.00 per line per month (capped at $10 per month per account)
  • PRI/T-1 $5.00 per PRI/T-I per month with no cap, per account
  • Centrex Legacy 1-24 talk paths $2.00 per talk path per month (capped at $10 per month per account); and each subsequent 24 talk path increment or subset thereof $5 each per month with no cap, per account
  • Centrex IP and SIP Trunks 1-24 talk paths $1.00 per talk path per month (capped at $5 per month per account); and each subsequent 24 talk path increment or subset thereof $5 each per month with no cap, per account

The fee is subject to change from time to time.

FCC Access Charge

The FCC Access Charge or End User Common Line Charge (EUCL) is a fee that Cox Communications assesses through a monthly charge to its customers to recover some of the costs of the telephone lines or trunks connected to the customers' premises. The FCC Access Charge or EUCL charge is a monthly, flat-rated charge assessed to end users for each local exchange service line or trunk.

When a customer is provided more than one local business exchange service in a state by the same company, the FCC Access Charge or EUCL Multi-line Business Subscriber rates are assessed for each line.

  • Single Line $7.50 per line or trunk per month
  • Multi-Line $9.25 per line or trunk per month
  • ISDN PRI $46.25 per facility per month
  • Centrex $9.25 per line or trunk per month
Public Telephone Surcharge

In order to comply with the FCC's pay telephone compensation plan effective on October 7, 1997 (FCC 97-371), an undiscountable per call charge is applicable to all interstate, intrastate, and international calls that originate from any domestic pay telephone used to access Cox services. This surcharge, which is in addition to standard tariffed usage charges and any applicable service charges and surcharges associated with Cox service, applies for the use of the instrument used to access Cox service and is unrelated to the Cox service accessed from the pay telephone.

Pay telephones include coin-operated and coinless phones owned by local telephone companies, independent companies and other interexchange carriers. The Public Pay Telephone Surcharge applies to the initial completed call and any reoriginated call. The Public Pay Telephone Surcharge does not apply to calls placed from pay telephones at which the Customer pays for service by inserting coins during the progress of the call.

Whenever possible, the Public Pay Telephone Surcharge will appear on the same invoice containing the usage charges for the surcharged call. In cases where proper pay telephone coding digits are not transmitted to the Company prior to completion of a call, the Public Pay Telephone Surcharge may be billed on a subsequent invoice after the Company has obtained information from a carrier that the originating station is an eligible pay telephone.

Rate per Call $0.52
Universal Service Fund

Pursuant to the Telecommunications Act of 1996, as implemented by the FCC, effective January 1, 1998, Cox is required to pay into a federally-mandated "Universal Service Fund" by means of "contribution factors" to be assessed on interstate and international revenues. The Universal Service Fund provides federally subsidized affordable access to modern telecommunications and information services for schools, libraries, and rural health care facilities which meet specific eligibility standards, as well as provide support to specific federal "Lifeline," "Link-Up," and High Cost Fund" programs used to subsidize local telephone service.


In accordance with FCC guidelines set forth in Order No. 157, Cox has elected to pass-through these Universal Service Fund costs to all retail customers. The FCC calculates the contribution factor each quarter, and each quarter, Cox will adjust its surcharge to match the FCC's rate.

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