Notice to parties serving subpoenas on Cox Communications
Updated 4/26/2013
| How to Reach Cox: | Forms: |
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Business Hours (Eastern time): |
Emergency Request Authorization Emergency ELSUR Request form Lawful Intercept Worksheet Home Security Alarm Request Form Customer Authorization for Alarm Activity Disclosure Form FAQs |
Service of Process by Law Enforcement
Cox Communications and its subsidiaries accept service of subpoenas, warrants and court orders, subject to payment of costs, at:
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SubpoenaResponse@cox.com |
Our physical address is :
Records Custodian |
Physical service may be made on the agent for service of process for Cox Communications, available from the Secretary of State wherever we do business or on Corporation Service Company, 40 Technology Parkway South, Suite 400, Norcross, GA 30092. We do not accept service at any of our local offices.
Restrictions
Acceptance of service by facsimile or email is strictly conditioned upon payment of charges detailed below. Cox reserves the right to require payment in advance, to withhold delivery until payment and to seek enforcement of charges, including cost of collection. Entities that fail to pay charges must serve process upon the registered agent for Cox Communications within the appropriate state and requests for expedited response will not be granted. You will be notified if hourly charges apply and can request an estimate.
Response Time
Requests are handled in the order received, subject to pending expedited requests. Responsive information is generally provided within 10 business days. Expedited response for information other than call records, if available resources permit, will generally be provided within 3 business days. Extensive toll and call record detail requests may require 30 days or more.
Questions
During business hours Eastern Time, all questions should be directed as follows:
- Fax: (404) 269-1898
- Email: SubpoenaResponse@cox.com
- Phone: (404) 269-0100 (Voice messages will be returned within 1 business day)
Status Requests
For security reasons, all questions must be submitted in writing along with a copy of the subpoena and response. To prevent delays in response to your request and those of others, please do not ask for the status of a request prior to 10 business days for subscriber information, 3 days for expedited requests and 30 days for call records. You may then fax a copy of your original subpoena with a cover page asking for the status.
Records Retention
The following retention policies generally apply to frequently sought records:
| IP Assignment Logs | Up to 6 months |
| Subscriber Information | 3 years |
| Call Records | 18 months (36 in certain states) |
| Home Security Activity Logs | 2 years |
| LEA Preservation Requests | 90 days (additional 90 days upon further request) |
Requirement for Court Order or Warrant — Except as provided in 18 U.S.C.§ 2703, content of communications may not be provided without court order or warrant.
Cost Reimbursement (18 U.S.C.§ 2706)
To defer the cost to Cox of compliance, payment of the following minimum fees is required for all subpoena, court order and warrant requests, except for: (1) child endangerment or harassing call investigations, if documented when requested and unless expedited response is sought; and (2) Cox subscriber telephone toll record and listing requests that are not voluminous in nature:
| $50.00 | Per account for basic information* |
| $40.00 | Per account for alarm activity information |
| $25.00 | Per account for alarm activity information (Cox customers only) |
| $100.00 | Expedited handling fee |
| $50.00/Month | Telephone call detail records (other than toll) |
| No Charge | Telephone toll record and basic subscriber records of 10 or less** |
| $25.00/first 3 months $25 each additional |
Telephone call detail records (civil cases, for customers) |
| $5.00/Month | In excess of 10 subscribers |
| $0.25/Page | Photocopies and facsimiles exceeding 10 pages |
| $25.00 | Data on CD-ROM |
| $25.00 | Express delivery |
| $75.00/hr./staff | Requests requiring greater than 0.5 hours ($40.00 minimum) |
| $80.00 | Preservation requests |
| No charge | Non-expedited child pornography or endangerment investigations and investigations of harassing or abusive calls, if documented when requested and unless expedited response is sought |
| Pen Register/Trap and Trace | $2,500 for each 60 days — $2,000 for each additional 60 days |
| Wiretap | $3,500 for each 30 days — $2,500 for each additional 30 days |
| Copyright Infringement Cases |
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| $60.00/per IP address | 1-10 IP Addresses | $55.00/per IP address | 11-20 IP Addresses | $50.00/per IP address | 21-above IP Addresses |
* Requests based on IP addresses must include date, time and time zone information in order to receive a response. ** Telephone subscriber requests from law enforcement in excess of 10 accounts or otherwise voluminous may be charged for under 18 USC 2706. Inaccurate requests concerning non-Cox subscribers require a fee of $25 per non-Cox request. Law enforcement can determine providers at http://www.npac.com. Telephone account information in civil cases is charged at $40.00 per account. |
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| Payment methods | Include invoice reference number with payment |
| Check: | Make payable to Cox Communications, Inc. (Tax ID # 58-2112281) (Dun's # 789111374-1234) Mail to: Subpoena Compliance Payments Cox Communications 1400 Lake Hearn Drive Atlanta, GA 30319-1464
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| Credit Card: | American Express, Visa and MasterCard accepted. |
| EFT: | Contact us for instructions. |
| Contact Information | (Please do not direct status requests or questions concerning subpoenas to these individuals) |
| Questions | (404) 269-0100 |
| Service via Fax | (404) 269-1898 |
| Saquonna Wheeler | Saquonna.Wheeler@cox.com
Phone: (404) 269-6841 |
| Angela Frazier | Angela.Frazier@cox.com Phone: (404) 847-6180 |
| Ming Yao (National Security/Classified) |
Ming.Yao@coxinc.com Phone: (678) 645-4603 (24/7) Fax: (678) 645-1679 |
| After Business Hours Emergency Only (Eastern Time) |
National Technical Operations Center 1(855) 275-NTOC (6862) Option 5 |
| After Business Hours Cox Home Security Emergencies Only |
1(800) 633-2677 |