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Notice to parties serving subpoenas on Cox Communications

Updated 11/19/2013

 

How to Reach Cox:

Forms:

Business Hours (Eastern time):
SubpoenaResponse@cox.com
Fax: (404) 269-1898
Information Line and Voice Messages:
404) 269-0100

After Business Hours Emergencies:
National Technical Operations Center
1(855) 275-6862

Print version of this policy


Emergency Request Authorization

Emergency ELSUR Request form

Lawful Intercept Worksheet

Law Enforcement Alarm Activity Request Form

Customer Authorization for Alarm Activity Disclosure Form

FAQs

 

Service of Process by Law Enforcement
Cox Communications and its subsidiaries accept service of subpoenas, warrants and court orders, subject to payment of costs, at:

SubpoenaResponse@cox.com

Fax: (404) 269-1898

 

 

Our physical address is :

Records Custodian
Cox Communications, Inc.
1400 Lake Hearn Drive
Atlanta, GA 30319-1464

 

 

Physical service may be made on the agent for service of process for Cox Communications, available from the Secretary of State wherever we do business or on Corporation Service Company, 40 Technology Parkway South, Suite 400, Norcross, GA 30092. We do not accept service at any of our local offices.

 

Restrictions
Acceptance of service by facsimile or email is strictly conditioned upon payment of charges detailed below. Cox reserves the right to require payment in advance, to withhold delivery until payment and to seek enforcement of charges, including cost of collection. Entities that fail to pay charges must serve process upon the registered agent for Cox Communications within the appropriate state and requests for expedited response will not be granted. You will be notified if hourly charges apply and can request an estimate.

 

Response Time
Requests are handled in the order received, subject to pending expedited requests. Responsive information is generally provided within 10 business days. Expedited response for information other than call records, if available resources permit, will generally be provided within 3 business days. Extensive toll and call record detail requests may require 30 days or more.

 

Questions
During business hours Eastern Time, all questions should be directed as follows:

    • Fax:       (404) 269-1898
    • Email:    SubpoenaResponse@cox.com
    • Phone:  (404) 269-0100 (Voice messages will be returned within 1 business day)

 

Status Requests
For security reasons, all questions must be submitted in writing along with a copy of the subpoena and response. To prevent delays in response to your request and those of others, please do not ask for the status of a request prior to 10 business days for subscriber information, 3 days for expedited requests and 30 days for call records. You may then fax a copy of your original subpoena with a cover page asking for the status.

 

Records Retention
The following retention policies generally apply to frequently sought records:


IP Assignment Logs     Up to 6 months

Subscriber Information     3 years

Call Records     18 months (36 in certain states)

Home Security Activity Logs     2 years

LEA Preservation Requests     90 days (additional 90 days upon further request)


Requirement for Court Order or Warrant — Except as provided in 18 U.S.C.§ 2703, content of communications may not be provided without court order or warrant.

 

Cost Reimbursement (18 U.S.C.§ 2706)
To defer the cost to Cox of compliance, payment of the following minimum fees is required for all subpoena, court order and warrant requests, except for: (1) child endangerment or harassing call investigations, if documented when requested and unless expedited response is sought; and (2) Cox subscriber telephone toll record and listing requests that are not voluminous in nature:

 

$50.00    

Per account for basic information*
$40.00    

Per account for alarm activity information
$25.00    

Per account for alarm activity information (Cox customers only)

$100.00    

Expedited handling fee

   
$50.00/Month     Telephone call detail records (other than toll)

No Charge     Telephone toll record and basic subscriber records of 10 or less**

$25.00/first 3 months    
$25 each additional    
Telephone call detail records (civil cases, for customers)

$5.00/Month     In excess of 10 subscribers

       
$0.25/Page     Photocopies and facsimiles exceeding 10 pages

$25.00     Data on CD-ROM

$25.00     Express delivery

       
$75.00/hr./staff     Requests requiring greater than 0.5 hours ($40.00 minimum)

$80.00     Preservation requests

       
No charge     Non-expedited child pornography or endangerment investigations and investigations of harassing or abusive calls, if documented when requested and unless expedited response is sought

       
Pen Register/Trap and Trace      $2,500 for each 60 days — $2,000 for each additional 60 days

Wiretap      $3,500 for each 30 days — $2,500 for each additional 30 days

       
Copyright Infringement Cases

 
$60.00/per IP address      1-10 IP Addresses

$55.00/per IP address      11-20 IP Addresses

$50.00/per IP address      21-above IP Addresses

       
     

* Requests based on IP addresses must include date, time and time zone information in order to receive a response.

** Telephone subscriber requests from law enforcement in excess of 10 accounts or otherwise voluminous may be charged for under 18 USC 2706. Inaccurate requests concerning non-Cox subscribers require a fee of $25 per non-Cox request. Law enforcement can determine providers at http://www.npac.com. Telephone account information in civil cases is charged at $40.00 per account.

 
 
Payment methods      Include invoice reference number with payment

       
Check:     Make payable to Cox Communications, Inc.
(Tax ID # 58-2112281) (Dun's # 789111374-1234)

Mail to: Subpoena Compliance Payments
Cox Communications
1400 Lake Hearn Drive
Atlanta, GA 30319-1464

       
Credit Card:     American Express, Visa and MasterCard accepted.
       

EFT:     Contact us for instructions.

 

Contact Information

(Please do not direct status requests or questions concerning subpoenas to these individuals)

Questions    

(404) 269-0100
       
Service via Fax    

(404) 269-1898
       
Saquonna Wheeler     Saquonna.Wheeler@cox.com

Phone: (404) 269-6841

       
Angela Frazier     Angela.Frazier@cox.com

Phone: (404) 847-6180

       
Ming Yao    
(National Security/Classified)    
Ming.Yao@coxinc.com

Phone: (678) 645-4603 (24/7)

Fax: (678) 645-1679

       
After Business Hours    
Emergency Only (Eastern Time)    
National Technical Operations Center
1(855) 275-NTOC (6862) Option 5
       
After Business Hours    
Cox Home Security Emergencies Only    
1(800) 633-2677