Notice to parties serving subpoenas on Cox Communications
Updated 1/11/11
| How to Reach Cox: | Forms: |
| SubpoenaResponse@cox.com Fax: (404) 269-1898 Information Line and Voice Messages: (404) 269-0100 |
Print version of this policy Emergency Request Authorization Emergency ELSUR Request form Lawful Intercept Worksheet |
Service of Process by Law Enforcement
Cox Communications, Inc. and its subsidiaries currently accept service of most subpoenas, warrants and court orders, subject to payment of costs, at:
| SubpoenaResponse@cox.com Fax: (404) 269-1898 |
Our physical address is :
| Records Custodian Cox Communications, Inc. 1400 Lake Hearn Drive Atlanta, GA 30319-1464 |
Physical service may be made on the agent for service of process for Cox Communications, Inc. or its subsidiaries, which is available through the Secretary of State, wherever we do business or on Corporation Service Company, 40 Technology Parkway South, Suite 400, Norcross, GA 30092. We do not accept service at any of our local offices.
Restrictions
Acceptance of service by facsimile or email is strictly conditioned upon payment of charges detailed below. Cox reserves the right to require payment in advance, to withhold delivery until payment and to seek enforcement of charges. Entities that fail to pay charges must serve process upon the registered agent for Cox Communications within the appropriate state. You will be notified if hourly charges apply and can request a non-binding estimate.
Time for Response
Requests are handled in the order received, subject to pending expedited requests. Responsive information is generally provided within 10 business days. Expedited response for information, if available resources permit, will generally be provided within 3 business days. Toll and call record detail requests should be limited to the narrowest period of time possible or a significantly longer time may be required to respond.
Questions
During business hours Eastern Time, all questions should be directed as follows:
- Fax: (404) 269-1898
- Email: SubpoenaResponse@cox.com
- Phone: (404) 269-0100 (Voice messages will be returned within 1 business day)
Status Requests
For security reasons, all questions must be submitted in writing along with a copy of the subpoena and response. To prevent delays in response to your request and those of others, please do not ask for the status of a request prior to 10 business days for subscriber information, 3 days for expedited requests and 30 days for call records. You may then fax a copy of your original subpoena with a cover page asking for the status.
Records Retention
The following retention policies generally apply to frequently sought records:
| IP Assignment Logs | Up to 6 months |
| Subscriber Information | 3 years |
| Call Records | 18 months (36 in certain states) |
| LEA Preservation Requests | 90 days |
Requirement for Court Order or Warrant — Except as provided in 10 U.S.C.§ 2703, content of communications and video viewing information cannot may not be provided without court order or warrant.
Cost Reimbursement (18 U.S.C.§ 2706)
To defer the cost to Cox of compliance, payment of the following minimum fees is required for all subpoena, court order and warrant requests, except for: (1) child endangerment or harassing call investigations, if documented when requested and unless expedited response is sought; and (2) Cox subscriber telephone toll record and listing requests that are not voluminous in nature:
| $40.00 | Per account for basic information* |
| $80.00 | Per account for expedited handling |
| $40.00/Month | Telephone call detail records (other than toll) |
| No Charge | Telephone toll record and basic subscriber records of 10 or less** |
| $0.25/Page | Photocopies and facsimiles exceeding ten pages |
| $25.00 | Data on CD-ROM |
| $25.00 | Express delivery |
| $75.00/hr./staff | Requests requiring greater than 0.5 hours ($40.00 minimum) |
| $80.00 plus $150.00/hr./staff | Preservation or expedited handling, if available |
| No charge | Non-expedited child endangerment investigations or harassing call investigations, if documented when requested and unless expedited handling is requested |
| Pen Register/Trap and Trace | $2,500 for each 60 days — $2,000 for each additional 60 days |
| Wiretap | $3,500 for each 30 days — $2,500 for each additional 30 days |
* Requests based on IP addresses must include date, time and time zone information in order to receive a response. ** Telephone subscriber requests from law enforcement in excess of 10 accounts or otherwise voluminous may be charged for under 18 USC 2706. Inaccurate requests concerning non-Cox subscribers require a fee of $25 per non-Cox request. Law enforcement can determine providers at http://www.npac.com. Telephone account information in civil cases is charged at $40.00 per account. |
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| Payment methods | Include invoice reference number with payment |
| Check: | Make payable to Cox Communications, Inc. (Tax ID # 58-2112281) (Dun?s # 789111374-1234) Mail to: Subpoena Compliance Payments Cox Communications 1400 Lake Hearn Drive Atlanta, GA 30319-1464
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| Credit Card: | American Express, Visa and MasterCard accepted. |
| EFT: | Contact us for instructions. |
| Contact Information | (No telephone status requests or questions concerning subpoenas accepted) |
| Questions | (404) 269-0100 |
| Service via Fax | (404) 269-1898 |
| Tangela Carthan | Tangela.Carthan@cox.com Phone: (404) 269-3998 |
| Judy Nussbaum, Esq. | Judy.Nussbaum@cox.com Phone: (404) 269-7566 |
| Duane Ritter (National Security/Classified) |
Duane.Ritter@coxinc.com Phone: (678) 645-0670 (24/7) Fax: (678) 645-1679 |
| Ming Yao (National Security/Classified) |
Ming.Yao@coxinc.com Phone: (678) 645-4603 (24/7) Fax: (678) 645-1679 |
| After Business Hours Emergency Only (Eastern Time) |
Network Operations Center 1(877) 866-4474 |